Yes, you will need to create an account to purchase from our store. This allows you to easily track your orders, manage your shipping information, and view your purchase history.
While our company is based in Hong Kong, our orders are shipped from our fulfillment warehouse in China.
Yes, we ship to many countries! Currently, we offer shipping to the European Union (EU), United States (US), Canada (CA), Australia (AU), New Zealand (NZ), Singapore (SG), and Japan (JP). We are working on expanding our shipping destinations, so please check back in the future!
We make every effort to display product colors as accurately as possible. However, due to variations in monitor settings, screen resolutions, and lighting, the color you see on your screen may not be an exact match to the actual product color. We do not warrant that product descriptions are entirely error-free, as stated in our Terms and Conditions.
Your privacy and security are a top priority. Our website uses SSL/TLS encryption to protect your data while it’s in transit. We also adhere to our comprehensive Privacy Policy and partner with trusted, secure platforms like Stripe for payment processing to ensure your information is handled safely.
We accept all major credit and debit cards. All payments are securely processed through our payment partner, Stripe.
Absolutely. Your full credit card details are never stored on our servers. They are sent directly to our payment processor, Stripe, via a secure, encrypted connection. Stripe is a globally trusted, PCI-compliant payment processor.
Yes, it is very likely. As the importer of record, you are solely responsible for any and all customs duties, import taxes, VAT, or other fees levied by your country’s customs authorities. These charges are not included in our product prices or shipping fees.
While we strive for accuracy, errors can occasionally occur. If a product is listed at an incorrect price, we reserve the right to cancel any orders placed for that item. If your card has already been charged, we will issue a full refund immediately.
We’re here to help! You can reach our team by emailing us at [email protected] or by contacting us through our Facebook Messenger live chat on the website.
Our team strives to respond to all inquiries as quickly as possible, typically within one business day.
If you need to change or cancel your order, please contact us immediately at [email protected]. Since an order is only considered final once it ships, we can usually accommodate changes if the order has not yet been processed by our fulfillment team. Once it has been shipped, it cannot be changed or canceled.
We offer a 30-day return window from the date you receive your item. If you’re not satisfied with your purchase, you can return it for a refund or exchange, provided it meets our return conditions.
To start a return, you must contact us first at [email protected]. Our team will provide you with a return authorization and the correct return address. Please do not send items back without contacting us, as we won’t be able to process the return.
For a standard return, you will initially pay for the return shipping. However, after we receive and inspect the returned item, we will reimburse your shipping cost via PayPal or Wise.com, provided you used your local postal service and sent us a copy of the receipt. For exchanges, you are responsible for both the return shipping cost and the cost of shipping the new item.
Yes. We cannot accept returns for “final sale” items, custom-engraved products, gift cards, or any free promotional gifts.
We are sorry to hear that. As per our policy, damage that occurs during shipping is the responsibility of the shipping carrier. You will need to file a damage claim directly with the carrier that delivered your package. We recommend taking photos of the damaged item and the box as evidence for your claim.
We sincerely apologize for the error! Please contact us immediately, and we will arrange to have the incorrect item returned and the correct item sent to you at our expense.
Once we receive and inspect your returned item at our Hong Kong office, please allow 5-7 business days for us to process the refund. The funds will be credited back to your original payment method.
